FAQs

LYNK's Response to the COVID-19 pandemic

Our central stance in responding to COVID-19 in Nairobi
Our operational guidelines for following best practices of hygiene and social distancing
Rescheduling services
A special note for our Business customers
Effect on Furniture production times
Change to VAT pricing due to COVID-19
When you can request a LYNK service and when Pros can be scheduled for services
What is LYNK doing to support workers during COVID-19?
How can I support a LYNK Pro?
I'm still concerned about LYNK Pros. Can I do more?

General Questions

What is Lynk?
Locations Available
Services Available
How Pricing Works
Creating an Account
Hours of Operation
Warranties & Guarantees
Press Inquiries

Lynk Professionals

How We Select Our Pros
How We Manage Pros
Pro Profiles
Booking the Right Pro
Rebooking a Pro
Rewarding Pros
How to Become a Lynk Professional

Requesting a Job

How it Works
Urgent Requests
Request for Customized Items
Request for Large/Sensitive Job
Understanding Quotes
Managing a Request
Site Visits
Rebooking a Pro

Requesting a Full-Time Pro

How it Works
Understanding Quotes
Managing a Full-Time Request
Cost for Full-Time Pro
Interviews
Trials
Probationary Period

Payment & Credit

How Pricing Works
How to Make a Payment
Downpayments
Requests for Payment
Payment Confirmation & VAT
Lynk Credit
Rewarding Pros

Problems & Complaints

Problem with my Pro
Cancellation Policy
Job Cancelled by Pro
Warranties & Guarantees